Frequently Asked Questions

Loose Leaf tea simply means that you get tea that isn't prepackaged and bagged up.

A seemingly small difference that makes a great difference!

Bagged tea consists of many broken bits of tea leaves. They steep faster which often results in a bitter astringent cup of tea.

Buying loose leaf tea is the traditional way. All you have to do is look into one of our jars to see the difference! The leaves are whole and intact... just they way they should be! Full of beauty and flavour, ready to be enjoyed!

Now sometimes we can think buying tea loose leafed means more work when making a cuppa. But it doesn't need to be at all! Here's a quick walk through about how to make a quick, easy and delicious loose leaf cup of tea!

We sell all of our teas in units of 50 grams. How many cups of tea that makes depends a little on how strong you like your tea. But typically 50 grams of tea leaves will make you around 15-20 cups of tea!

Nope! Making a cup or a pot of loose leaf tea is really just about as easy as making it with prepackaged tea bags.

We've put together a page all about how to do it here. Take a look!

How to Make Our Delicious Tea at Home

That's a great question. We want you to be able to make delicious tea at home too!

How long to steep the tea depends a little on what type of tea it is and your personal preference. But here's what we typically recommend:

Black Tea - 3-5 min
Green Tea - 3-4 min
White Tea - 3 min
Rooibos & Herbal - 4-7 min

We also have a page all about how to make a great cup of tea at home from start to finish. If you haven't check it out - How to Make Great Tea at Home

Our tea can keep for quite a long time! How long it will stay fresh depends a bit on the type of tea. But generally it should stay good for up to 2 years if you store it in a good place.

To store the tea keep it sealed in a bag or container and in a cool, dry, dark place.

Rooibos tea (pronounced like ROY-boss), often called "redbush tea" or just "bush tea", comes from the Rooibos plant, a member of the Fabaceae family of plants which grows primarily in South Africa.

It makes for some delicious teas and can be prepared and served like black teas or often with a bit of lemon and honey.

Rooibos teas naturally don't contain any caffeine, so they're a great option for those wanting to avoid it!

See all of our Rooibos teas here

Mate is a drink that originated in South America. Also known as cimarrón in Spanish, it's made by steeping the dried leaves of the yerba mate plant.

It's usually rich in caffeine and flavour, with soothing and invigorating properties. It's definitely worth trying and we have a few different flavours for you!

See our selection of Maté 

Oolong is a traditional Chinese tea. It's made by semi-fermenting the tea after letting the leaves wither slightly in the sun giving it a really unique quality.

Oolongs can have all kinds of differ flavours from roasty to honey sweet to green and fresh. They are worth exploring!

See our selection of Oolongs