Frequently Asked Questions
Have a question? Maybe these can help. See below for some frequently asked questions about us! Like... how long should you steep your tea for? What is a Rooibos? What about shipping? Is your online store secure? What does FTBOP stand for? And more...
Tea Questions
Loose Leaf tea simply means that you get tea that isn't prepackaged and bagged up.
A seemingly small difference that makes a great difference!
Bagged tea consists of many broken bits of tea leaves. They steep faster which often results in a bitter astringent cup of tea.
Buying loose leaf tea is the traditional way. All you have to do is look into one of our jars to see the difference! The leaves are whole and intact... just they way they should be! Full of beauty and flavour, ready to be enjoyed!
Now sometimes we can think buying tea loose leafed means more work when making a cuppa. But it doesn't need to be at all! Here's a quick walk through about how to make a quick, easy and delicious loose leaf cup of tea!
We sell all of our teas in units of 50 grams. How many cups of tea that makes depends a little on how strong you like your tea. But typically 50 grams of tea leaves will make you around 15-20 cups of tea!
Nope! Making a cup or a pot of loose leaf tea is really just about as easy as making it with prepackaged tea bags.
We've put together a page all about how to do it here. Take a look!
That's a great question. We want you to be able to make delicious tea at home too!
How long to steep the tea depends a little on what type of tea it is and your personal preference. But here's what we typically recommend:
Black Tea - 3-5 min
Green Tea - 3-4 min
White Tea - 3 min
Rooibos & Herbal - 4-7 min
We also have a page all about how to make a great cup of tea at home from start to finish. If you haven't check it out - How to Make Great Tea at Home
Our tea can keep for quite a long time! How long it will stay fresh depends a bit on the type of tea. But generally it should stay good for up to 2 years if you store it in a good place.
To store the tea keep it sealed in a bag or container and in a cool, dry, dark place.
Rooibos tea (pronounced like ROY-boss), often called "redbush tea" or just "bush tea", comes from the Rooibos plant, a member of the Fabaceae family of plants which grows primarily in South Africa.
It makes for some delicious teas and can be prepared and served like black teas or often with a bit of lemon and honey.
Rooibos teas naturally don't contain any caffeine, so they're a great option for those wanting to avoid it!
Mate is a drink that originated in South America. Also known as cimarrón in Spanish, it's made by steeping the dried leaves of the yerba mate plant.
It's usually rich in caffeine and flavour, with soothing and invigorating properties. It's definitely worth trying and we have a few different flavours for you!
Oolong is a traditional Chinese tea. It's made by semi-fermenting the tea after letting the leaves wither slightly in the sun giving it a really unique quality.
Oolongs can have all kinds of differ flavours from roasty to honey sweet to green and fresh. They are worth exploring!
Website, Shipping & Other Questions
Nope. Bentley's Tea is a longstanding trademark of The Boston Tea Company and we have no connection.
We are a standalone, unique tea room and purveyor of premium loose leaf teas in Fergus, Ontario.
If you're looking for Bentley's Tea we'd suggest you contact the Boston Tea Company!
We know that the internet can be a strange thing and can have inherent risks. And so we want to ensure that our customers are safe and secure when ordering from us.
So we use the very secure PayPal payment gateway to process all financial information and transactions. PayPal is a world leader in internet security and uses military grade encryption to process your payment data.
We hope this will ensure a smooth, confident and repeat buying experience with us!
Yes, you absolutely can pay with a credit card!
We use the PayPal secure payment gateway to safely process your financial information and transactions. You can find out more about PayPal on their website.
With PayPal you can use a PayPal account or simply pay with your credit card information.
If you want to pay with your credit card when you check out simply select the Pay with a credit card option at the bottom of the PayPal interface.
We ship to anywhere in Canada! So if you're in this great country we'll send you our great tea. Or if you're nearby you can select Pick up in Store and come by to get your order.
Currently we don't ship outside of Canada but we're always open to growing!
Didn't find the answer you were looking for? Contact us and we'll be happy to help!